Confused about what your company’s Net Promoter Score should be? The annual Satmetrix NPS Benchmarks give you insight on your market and your competition. Our infographic shows you industry and sector results at a glance, including NPS stars by sector. This year’s B2C reports draw on responses from 44,000 US consumers, covering 227 brands. Find out how your company compares.

Our infographic on 2016 B2C NPS benchmarks reveals:
  • Average NPS for 23 sectors in the US
  • Average NPS for 7 industry categories
  • NPS starts in all 23 sectors