Download the ebook, The ROI of NPS: How a Focus on Customer Loyalty Delivers Financial Gains, to get practical guidance on documenting the bottom-line value of your customer experience program and become well-versed in the ROI of improving your Net Promoter Score.
See significant results like the ones achieved by some of our customers who experienced:
- 50% increase in customers over six months
- 98% customer retention rate
- $183M revenue increase over three years
Do you know how to demonstrate your impact on the customer experience?
Our ebook will guide you toward successfully documenting the ROI of your Net Promoter and customer experience management work. Discover facts about the linkage between NPS and profits, review real world examples, and build a framework for quantifying the impact of your Net Promoter program.
You will learn:
- The facts about the link between increasing Net Promoter Scores and profitable growth
- How companies in a range of industries have quantified the impact of Net Promoter
- A framework for quantifying the financial gains driven by your program