When your business depends on customizing customer solutions, you must consistently meet unique business and performance requirements while eliminating gaps in your customers’ journey. Masergy, a leading provider of hybrid networking, managed security, and cloud communication solutions to enterprises around the globe, set out to do just that. By taking customer survey information and consolidating it on a single software platform called NPX, they practically eliminated customer churn and increased annual revenue by 20%.
Learn how Masergy:
- Increased Net Promoter scores from 45 to 51 to 59 to 66 to 70.0, ultimately reaching industry highs.
- Grew annual revenue by 20% while competitors’ growth slowed or stalled.
- Decreased customer churn to less than 1%.
- …and much more!
Download this case study to learn how to improve your CX program and transform your business today!