The high stakes involved with home loan transactions make customer relationships a high priority for companies like Caliber. Michael Nasr, Strategic Program Manager for Caliber Home Loans, talks about his experience with Satmetrix and how NPX gives Caliber the insights into customer perception it needs to better understand and improve the customer journey. Hear how Satmetrix’s “fantastic” technology and commitment to customer success continue to bear fruit for Caliber’s CX program well into the relationship.
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