Satmetrix Webinar Replay: Customer Journey

Demystify the Customer Journey

Keep It Simple, Get It Right for CEM Success

You hear a lot of talk about the customer journey, but what does that really mean? And why should you care, anyway? Let us help you get a handle on this sometimes confusing concept and explain why getting a clear, complete view of your customer journey is job 1 when it comes to managing the customer experience.

Replay our webinar to learn about:

How to define your customer journey as simply as possible
How touchpoints are related to the customer journey
How to identify the most important steps along the journey

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