Who should care about your customer journey and the insights it delivers? Everyone! But they might not know it yet. Show employees throughout your organization how they benefit from a role-specific view of the customer journey, and watch engagement in your customer experience efforts soar. Our webinar will review the basics of the customer journey, then show you how good planning sets you up to engage your entire organization in CX.

Replay our webinar to learn about:
  • How to align different roles to your customer journey touchpoints   
  • How to best plan for engaging various roles in the customer journey  
  • How to hook your stakeholders with relevant insight