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SATMETRIX SURVEY BOOTCAMP

Recorded on Thursday, October 17th:

Join Blaise James, Director of Global Consulting at Satmetrix, for a special Webinar recorded on Thursday, October 17th, Satmetrix Survey Bootcamp.

Compare your customer surveys against best practices, diagnose mistakes and obtain more actionable data for your customer experience program.

During the Webinar, Blaise covered:

  • How to clearly define your survey objectives
  • Using the right type of survey
  • Asking the right questions in the right way
  • Remembering survey transition, flow and question order
  • Determining the right length for your surveys