HOW TO DRIVE BUSINESS GROWTH BY IMPROVING YOUR CUSTOMER JOURNEY
Increase revenue by up to 15% and decrease customer service cost by as much as 20%.
—McKinsey, The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency, March 2014
In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this webinar, Deborah Eastman, Chief Customer Officer of Satmetrix, shared insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.
Watch now and learn how you can:
- Increase customer satisfaction by understanding the entire customer journey
- Drive improvement by leveraging success metrics along each key customer touch point
- Incorporate best practices to maximize revenue by decreasing customer churn
- Delight your customers by successfully closing-the-loop