CUSTOMER EXPERIENCE SUCCESS WEBINAR SERIES

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ON-DEMAND WEBINAR:

HOW TO DRIVE BUSINESS GROWTH BY IMPROVING YOUR CUSTOMER JOURNEY


Increase revenue by up to 15% and decrease customer service cost by as much as 20%. 
—McKinsey, The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency, March 2014

 

In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.

In this webinar, Deborah Eastman, Chief Customer Officer of Satmetrix, shared insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.

Watch now and learn how you can:

  • Increase customer satisfaction by understanding the entire customer journey
  • Drive improvement by leveraging success metrics along each key customer touch point
  • Incorporate best practices to maximize revenue by decreasing customer churn
  • Delight your customers by successfully closing-the-loop