Going with the Flow
How a Double Feedback Loop Drives Employee Engagement
It's no surprise that your work related to the Net Promoter Score can help improve your customer experience and drive bottom-line results. But using NPS to motivate employees might be less obvious. In practice, a lot of companies struggle to engage their employees. One problem: the missing positive feedback loop. Insights from positive psychology and business cases combine in this presentation to advocate for a double feedback loop. The Detractor loop drives improvement, while the Promoter loop motivates your personnel, creates flow amongst departments, and results in a positive vibe in your Net Promoter work. Hear special presenter and Superpromoter Academy founder Rijn Vogelaar to see how to implement this approach.
Replay our webinar to learn about:
- The importance of engaging employees with the work of CX
- The difference between negative and positive feedback loops
- How flow drives both engagement and success