You’ve set your sights on CX success, but how do you get there? Start by structuring your CX program team to align with your company’s particular needs. Perhaps you’ll be served well by team that’s structured and hierarchical, or maybe a program that relies on management by influence will be the right fit for you. Hear from Richard Owen, CEO of the consultancy OwenCX and co-author of Answering the Ultimate Question: How Net Promoter Can Transform Your Business about what options you should consider.
