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I am pleased to share the news that Satmetrix has merged our business with NICE, a publicly traded software company and a leader in the customer experience software space. We’re excited about the opportunity this gives us to build a stronger Satmetrix offering, which will better support your success and growth. I wanted to share the good news with you and offer answers to some questions it may raise.

First, please carry on using your Satmetrix solution just as you always have. We will continue to support and invest in your current solutions and their roadmap, and offer you the same high level of support and service. And, we are on hand to answer any specific questions you might have.

In the longer term, we will significantly grow the R&D team focused on the solutions. Satmetrix NPX will remain the core of the combined NICE-Satmetrix solution as we build out the joint product roadmap to take advantage of the many complementary capabilities that NICE offers.

NICE has a rich portfolio of customer experience solutions, which use omnichannel analytics to drive improvements across the business. This is a perfect fit for our strategy of helping you build a complete picture of the customer experience with real-time, multi-source data.

We’re delighted to join the NICE family, as most of our teams and sales executives move to NICE Satmetrix. Joining NICE adds to the resources and technology at our disposal to help you understand and improve the customer experience. Critically, NICE shares our deep commitment to ensuring your success through industry-leading CEM/VOC software, data, and expertise.

I have handed over the reins to a skilled and experienced leader at NICE, Doron Simon. His leadership of the combined team will be a key part of your success, and I’m happy to co-sign this letter with him. Brian Curry will work closely with Doron as part of the new leadership team, and will continue to ensure operational and product excellence as well as flawless business continuity.

Again, please carry on with the usual business of working with us to perfect the customer experience. We certainly plan to carry on our work of helping you excel in those efforts.

Sincerely,

Richard Owen & Doron Simon

Satmetrix Systems, Inc. 1820 Gateway Drive Suite 300 San Mateo CA 94404 USA

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