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Webinar Replay

Acting on NPS Benchmarks

How to Use Competitive Data to Drive CX Progress

If you track your Net Promoter Score, you've heard the question "What should our score be?" 

Simple question, but you'll need to apply a smart approach to get a useful answer. Learn to analyze NPS benchmark data to uncover trends and develop strategies for improving your customer experiences and boosting your Net Promoter Score. We'll bring Satmetrix NPS interactive benchmarks to life with insightful use case examples and tips to set realistic NPS improvement targets.
 
Replay our webinar to learn:
  • How to sort benchmark content to uncover insightful data points
  • Strategies to motivate employees to achieve NPS goals
  • When it makes sense to ignore benchmarks